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Freight operations, in Tandem

Every load. Every next move. In Tandem.

From the first rate con to the final invoice, keep dispatch, driver ETAs, customer updates, and paperwork together. Run the day with a clear view of what needs you next.

Explore the platform
Tandem operations board · Illustrative load data

The Enterprise Standard for Freight
Operations

Built for trucking owners and dispatch teams who want every load, every driver, and every customer update working together—from rate con to proof of delivery.

Cinder Mile TruckingCarga Tres SierrasFlint Span FreightTransportes Sol de CobreLantern Run TransportFletes Camino de PlataRedbar Ridge HaulingFletes Valle del ÁlamoGrainpost CarriersTransportes Rayo de Bronce
Fictional trucking company logos

The whole desk, in one view.

See today’s deliveries, who’s running late, and which loads have the paperwork you need to bill.

Tandem load board · Illustrative loads · Scroll to explore the table

Know what’s moving.
Keep the work moving.

Live ETAs. Clear dispatch. Collected paperwork. The daily work, connected.

Know before the customer calls.

Track driver ETAs against appointments. See which loads are on time, on site, or need your attention.

ETA

Location and appointment timing together. Less calculating, fewer check calls.

Get dispatch out by text.

Send pickup and delivery details straight to the driver’s phone. Tandem records the driver’s reply on the load.

SMS

Drivers reply from their regular text messages. No app to download.

Get paperwork off your to-do list.

Drivers upload BOLs and PODs from their phones straight to the load. See what’s missing before it holds up billing.

POD

Find BOLs, PODs, and rate cons in one inbox, grouped by load.

Explore dispatch and driver documents →

One load, from rate con to payment.

Load details
Driver assigned
On the move
4BOL received
5BOL cleared
6Invoiced
7Paid
NextBOL receivedThe geofence texts the link on arrival — or send it now
Tandem load checklist · A sample shipment in transit, awaiting its BOL.

Know who’s running late.

See the truck’s location, speed, and ETA against the appointment. Loads at risk move to the top, so you can act before the customer calls.

  • With Samsara connected, arrivals and departures are recorded automatically.
  • Tandem flags a truck that spends two hours continuously on site for detention follow-up.
See how exceptions surface

On time

L-2049

In transit

Northwind Cold Chain

1 PU · 1 DEL

TacomaBoise
RV

Ray Vance

Pendleton, OR · Moving 64 mph

1 min ago
DropBoise, ID
ETA Today, 4:12 PM MDT
ETA 4:12 PM · 1 hr 18 min before the window closes.

Projected late

L-1064

CriticalIn transit

Cedar & Vale Produce

1 PU · 1 DEL

OxnardPhoenix
AB

Aaron Boone

Gila Bend, AZ · Moving 61 mph

2 min ago
DropPhoenix, AZ
ETA Today, 3:12 PM MST
ETA 3:12 PM · 42 min after the window closes.

No more manual load entry.

Drop in a rate confirmation PDF. Tandem fills in the load details automatically. Just review and save.

See how load intake works

1. Drop in a rate confirmation

Rate confirmation

PDF
Pickup
Sacramento, CA
Delivery
Reno, NV
Rate
$1,850

2. Tandem fills in the load

Load L-2050Draft
  1. P

    Sacramento pickup

    Sacramento, CA

    Appt Oct 7, 9:00 AM PDT · Appointment

  2. D

    Sierra Cold Storage

    Reno, NV

    Appt Oct 7, 1:00 PM PDT · Appointment

Rate
$1,850
Sample rate confirmation and Tandem load

Get the signed POD from the dock.

The driver sends a photo from their phone. Tandem checks it against the rate confirmation and can send the verified copy to your customer.

  • Missing PODs stay visible on the load board. Mismatches go to your team for review.
Explore driver documents

Driver sends the signed POD

Truck driver photographing a signed bill of lading beside a loading dock.

L-2050 · At delivery

Delivery · signed by the receiver

Reno, NV

Sierra Cold Storage

The driver opens the text link and uploads a photo from the dock.

Tandem verifies the paperwork

Verified
confirms conflicts

7 fields confirmed

  • Shipper address✓ Confirms

    100 Demo Way, Sacramento, CA 95814

  • Consignee address✓ Confirms

    200 Sample Drive, Reno, NV 89501

  • Carrier✓ Confirms

    Ironwood Carriers

    Carrier matches the rate con.

Other checks (6) — advisory, never hold billing
  • Shipper✓ Confirms

    Sacramento pickup

  • Consignee✓ Confirms

    Sierra Cold Storage

  • References—

    L-2050

    Not stated on both — nothing to compare.

  • Commodity✓ Confirms

    Frozen produce

  • Weight✓ Confirms

    40,000 lbs

  • Delivery date—

    2026-10-07

    Not stated on both — nothing to compare.

For this sample load, the shipper, receiver, and carrier match the rate confirmation.

Send the run by text.

Tandem texts the pickup and delivery appointments. When the driver replies YES, Tandem sends the pickup number and records the confirmation on the load.

Explore driver dispatch

The driver gets the run by text

Tandem Dispatch · Marcus Realyn

Pickup: Sacramento, CA · 9:00 AM PDT

Delivery: Reno, NV · 1:00 PM PDT

Reply YES and I’ll send over the pickup number.

YES

Sample dispatch text for load L-2050.

The board records the reply

Acknowledged means the driver replied YES.

Ready to bill when the paperwork is.

Tandem keeps the invoice, signed POD, and rate confirmation together. Bill the customer directly or submit the packet to your factor, then track payment or funding.

Explore billing

Invoice INV-2050

Submitted to factor

$1,850.00

Sacramento, CA → Reno, NV

Packet

Complete
  • Rate Conon file
  • BOLcovered by POD
  • PODon file
Sample invoice · Complete paperwork packet, submitted and awaiting funding.

Load Pool Management

Run freight from multiple customers on one trailer. Build one route from the pickups and deliveries across those loads, then put the stops in the order your driver needs to run them.

  • Drop one load and pick up another along the same run. Reorder stops as appointments change and send the updated route to the driver.
  • Track the truck and its next stop as one trip. Each load keeps its own customer, documents, rate, and invoice.

Combined stop order

  1. 1Kansas City, MOPickup · L-2061
  2. 2Kansas City, MOPickup · L-2062
  3. 3Springfield, MODelivery · L-2061
  4. 4Springfield, MOPickup · L-2063
  5. 5Oklahoma City, OKDelivery · L-2062
  6. 6Dallas, TXDelivery · L-2063

One trip on the board

P-1012

3 loads
Acknowledged
KW

Kayla Webb

Bolivar, MO

1 min ago
DropSpringfield, MOETA Today, 12:24 PM CDT
Sample pool P-1012 · In Springfield, deliver L-2061 and pick up L-2063 before continuing south.

From pickup to the receiving dock

Follow the load.
Keep customers in the loop.

With Samsara connected, Tandem tracks the ETA and records when the truck enters or leaves the stop’s geofence. Customers can follow the load from their tracking link.

Explore load tracking
Aerial view of a semi truck on the highway surrounded by illustrated tracking rings.
Illustrative delivery geofence · Sample truck and arrival

Customer emails

Your customers know before they ask.

Tandem sends branded updates as the load moves. Every email links to the shipment’s private tracking page, where your customer can check the ETA and find the paperwork you share.

When it sends
At driver assignment, during transit, and when proof of delivery is ready.
Who gets it
You confirm the contacts. Each contact chooses which updates they receive.
Your company on every update
Use your name and logo. Send from your own domain once it’s verified.
Receiving coordinator smiling at a freight update on her laptop.

In-transit email

Ironwood Carriers — Load #PO-88431: In transit to delivery

From Ironwood Carriers

Sample update with the delivery ETA, last location, and a tracking link.

What customers see on the tracking page

Driver

Ray Vance

Ray Vance

Unit 204 · Trailer 5317

Driver's license ending ••••4471

Verify identity at the dock: match the photo, name, and these last digits against the license the driver presents.

(312) 555-0178

Documents

  • Proof of deliveryPOD-PO-88431.pdf
  • Bill of ladingBOL-PO-88431.pdf
Sample driver details for the dock, plus the BOL and signed POD the carrier has shared.

More tools for the dispatch desk.

Customer credit limits

Flag a load when it would put the customer over their limit.

Documents inbox

Find the rate con, BOL, and signed POD together on the load.

Ask Bob

Ask the built-in assistant about loads, drivers, ETAs, and exceptions.

Team roles

Give dispatch, fleet, billing, and read-only users the access they need.

Activity log

See what changed on a load, when it changed, and who made the change.

Built for the people who move freight.

Carriers

Dispatch your own drivers, track your trucks, and give customers the updates they expect from a larger fleet.

Brokers and 3PLs

Keep customers informed with branded shipment updates, tracking links, and delivery paperwork.

Customer updates

Fewer check calls.

Customers get the updates and driver details they need without waiting for dispatch to gather and send everything by hand.

Elena NavarroOwner, Carga Tres SierrasSee it in your operation
Paperwork and customer trust

Proof of delivery sent automatically.

Customers can follow the load and get the signed paperwork once it’s verified. That visibility gives them a reason to book again.

Daniel MercerOwner, Cinder Mile TruckingSee it in your operation
Time for family and growth

More time to grow.

With fewer dispatch fires to put out, there’s time for family and for the next decision about lanes, trucks, and growth.

Javier SalgadoOwner, Fletes Camino de PlataSee it in your operation

Based on one trucking owner’s interview. Names, companies, and portraits are fictional.

Frequently asked questions

Do my drivers need to download an app?

Drivers get dispatch instructions by text. For paperwork, they open the link on their phone, take a photo, and send it.

Which ELD does Tandem work with?

Tandem connects to Samsara for GPS, ETAs, and automatic stop activity. You can still build loads, dispatch by text, collect paperwork, and invoice without the connection.

Do my customers need a login?

Customers open a private tracking link with an access code. They can check shipment progress and shared documents without creating an account.

Will the emails look like they come from us?

Shipment updates carry your company’s name and logo. You can verify your own domain to send from your company’s address.

Can I combine loads on one trailer?

Yes. Add the loads to a pool, arrange pickups and deliveries into one route, and share it with the driver. Each load keeps its own rate, documents, and invoice.

Can I use my factoring company?

Set a customer up for factoring, include the factor’s remittance details, and track the invoice packet from submission through funding.

Does a person review what Tandem reads?

Your team reviews and saves an uploaded rate confirmation draft. When delivery paperwork conflicts with the load, Tandem flags it for review.

What happens when the trial ends?

The trial lasts 14 days and starts without a credit card. Add a payment method and subscribe to keep using your workspace after the trial.

More time to grow.
Less chasing the day.

Bring us the work you’re still doing by hand. We’ll walk through your loads, dispatch, customer updates, and paperwork—and show you how they work together in Tandem.

See what Tandem can handle.